A message from our CEO and founder

This isn’t business as usual, and it’s time of immense uncertainty. It’s also a time when the work you are doing is critically important. It continues to be PSNI’s mission, now more than ever, to ensure that our systems are optimized so that our customers have the tools they need as they face the very real challenges that this outbreak has caused. PSNI is focused on Covid-19 and how we can best play our role. We will continue to do our part, and won’t stop looking for new opportunities to help.

Please take care of yourselves and your loved ones. I know that we’re going to get through this, together.

Peter Redes, CEO

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PSNI’s Response to COVID-19

Everyone’s health and safety are our top priorities and at the heart of every decision we make. We believe it is critical to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation.

  • On March 13, we transitioned to 100% remote status for all PSNI employees. We prepared for this well in advance to ensure that our customers experienced no service interruptions.
  • PSNI remains open and fully available to customers via phone and email during normal business hours to help you. We will continue to provide you with the unparalleled support that you are accustomed to.
  • We have suspended all business travel until further notice. We will resume travel only when recommended and safe to do so.
  • We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC).


PSNI is committed to providing additional resources to our customers during the COVID-19 outbreak. We are pleased to announce a FREE four-part training series that provides in-depth guidance and strategies for using SNAP’s built-in health monitoring and notifications features to accommodate COVID-19 documentation.

Can’t attend a class? Don’t worry! All trainings will be recorded and available to you on the Customer Portal.

Part 1: Setting Up SNAP for COVID-19

Tuesday June 16 (1:00 - 1:30pm ET)

Topics: Tracking activities, Screening waivers and re-entry forms, Covid-19 Conditions and absences

Part 3: Expediting Information Exchange

Tuesday July 7 (1:00 - 2:00pm ET)

Topics: Health Trends notification for outbreaks, streamlining communication, risk management for COVID-19 tracking

Part 2: Standardizing Documentation

Tuesday June 23 (1:00 - 2:00pm ET)

Topics: Tracking COVID-19 related data points, standardizing & expediting visit documentation, Health Services related administration letters

Part 4: Data Processing & Analytics

Tuesday July 14 (1:00 - 1:30pm ET)

Topics: Group processing screenings & immunizations, how to document delegated tasks, generating COVID-19 related reports

Available Immediately

SNAP Health Center Cloud Services available to locally-installed customers at no cost through August 31, 2020

School Nurses provide an invaluable service to K-12 students and their greater communities, even more so during this current national health crisis. PSNI is here to support you in any way we can.

Currently, SNAP Health Center users who are not cloud-base cannot access their systems remotely when schools are closed due to Covid-19. In response to this challenge, PSNI is immediately making SNAP Cloud available to all locally-installed customers at no additional cost through August 31, 2020. This allows school nurses and nurse leaders to access SNAP Health Center and all electronic student health records without being physically present in their school buildings.

With the cooperation of District IT, the conversion of your locally-installed SNAP database to the SNAP Cloud can be accomplished quickly. This migration to our secure HIPAA / FERPA cloud is available at no additional cost for customers that register before June 1, 2020.

We hope this opportunity will benefit our customers, many of whom are on the frontlines during this uncertain time and require access to critical student health data. For additional information, please submit a request below or contact us at 800-889-7627 x1

““We have been a customer for many years and utilized SNAP on-premise for our nursing staff. During the COVID-19 pandemic our nurses were tasked with working remotely. One call to PSNI sales and within two days we were up and running with our database migrated to a hosted solution. Our District was very impressed and thankful.”

—— Jeremy Noyes, Director of Information Technology
White Mountains Region School District SAU #36, NH

SNAP Resources & Recommendations

Posted July 19, 2021

CDC Guidance for COVID-19 Prevention in K-12 Schools

The CDC published guidance for helping prevent COVID-19 in K-12 schools as the new school year is getting underway around the country.  This announcement includes guidance for individuals who are fully vaccinated as well as those who are not.

Read the guidance here.

Posted October 2, 2020

New COVID Resources are available for SNAP

Our nursing staff and support team has been busy creating new resources to assist with the return to school during these uncertain times. We know there are many different scenarios in regards to how students are attending school - including all virtual learning, all onsite learning, as well as hybrid learning that might be a consistent schedule each week to changing days on alternate weeks. SNAP has tracking and scheduling features already built in to help you differentiate all the scenarios you might possibly be working with.

These videos explain how to handle the following scenarios:

  • Differentiating onsite versus virtual students
  • Preventing virtual students from appearing on the Administration Log
  • For Health Portal Covid screening users:
    • Determining which onsite versus virtual students have not responded to Covid screenings
    • Determining which onsite students, who have not responded to Covid screening, are absent

Click on the following links to access video tutorials and printable step by step guides to accomplish these valuable resources.

Video Step 1: Creating Tracks in SNAP - (accompanying guide)

Learn how to create tracks in SNAP to differentiate students into groups such as virtual versus onsite learners, different hybrid schedules, summer school, and numerous other scenarios.

Video Step 2: Assigning Schedules for Tracks and School Holidays - (accompanying guide)

This video describes how to apply a schedule to a track to identify the dates students are expected in school. This is useful for hybrid schedules that alternate week to week, to identify when virtual only students are not in school, summer school, and more.

Video Step 3: Assigning and Using Tracks - (accompanying guide)

In this video you will learn how to assign, change, or remove tracks from one or more records individually or as a group. It also describes how you can use tracks to narrow down reports and search lists.

Video: Identifying Absent & Onsite Students w/ No COVID Submission - (accompanying guide)

This video demonstrates how to identify which onsite versus virtually learning students are listed as No Response in SNAP’s Covid 19 Screening Summary Notification window. It also demonstrates how to determine which of these students are absent from school.

Posted July 14, 2020

Free Training Series Part 4: Data Processing & Analytics

Topics: Group processing screenings & immunizations, how to document delegated tasks, generating COVID-19 related reports Watch Now

Posted July 7, 2020

Free Training Series Part 3: Expediting Information Exchange

Topics: Health Trends notificaiton for outbreaks, streamlining communication, risk management for COVID-19 tracking Watch Now

Posted June 23, 2020

Free Training Series Part 2: Standardizing Documentation

Topics: Setting up Visit Log libraries, creating visit log templates, creating Health Services related administration letters Watch Now

Posted June 22, 2020

New Dates Added! Live Webinar: COVID-19 - Using SNAP Health Center to Prepare for School Reentry

Due to overwhelming response, we have added additional webinar dates to our schedule: Wed 6/24 at 12pm EDT, Fri 6/26 (11am EDT) and Thurs 7/16 (11am EDT) Register Now

Posted June 16, 2020

Free Training Series Part 1: Setting Up SNAP for COVID-19

The first of a four-part training series, this FREE training for Covid-19 school re-entry covers the topics of ● Tracking activities ● Screening waivers & re-entry forms ● Covid-19 conditions and absences Watch Now

Posted May 22, 2020

Live Webinar: COVID-19 - Using SNAP Health Center to Prepare for School Reentry

This free webinar discusses some of the new and evolving challenges school health leaders will be faced with and how to use SNAP Health Center to overcome them. Guest speaker Terrie Hamlin, BS, RN presents various Covid-19 related re-entry scenarios and demonstrates the different ways to configure SNAP during an outbreak. Watch Now and download the Companion Guide for this webinar Download Now

Posted April 30, 2020

NASN2020 Is Going Virtual – And So Is SNAP HEALTH CENTER!

PSNI has been supporting NASN for decades, we’re not going to stop now! Make sure and come by and virtually say hi! Read More

Posted April 21, 2020

PowerSchool Partner Resources

As a PowerSchool ISV Partner, SNAP Health Center is part of a larger ecosystem of K-12 educational software solutions. Access many COVID-19 resources to help you get started with distance learning programs and explore other PowerSchool partner no-cost or low-cost resources. Learn More

Posted April 3, 2020

School Medicaid – Telehealth and SNAP

Ensure that SNAP is configured correctly for temporary telehealth rules in response to the COVID-19 emergency. Download Now

Posted April 1, 2020

New Training Options

Due to a high demand, we have created a new option to support options for continued SNAP training. We now offer remote training options that are both safe and effective while travel is prohibited. For more information and pricing, please email

Posted March 18, 2020

Free Webinar: COVID-19 and SNAP

We have created a timely COVID-19 webinar that addresses specific topics and processes that you can use in SNAP Health Center for documentation during an outbreak and answers recent commonly asked questions. Watch Now

Download the Companion Guide for this webinar. Download Now

Posted March 16, 2020

SNAP Technical Support

More than ever, we are here to support you by ensuring that our technical support team is ready to answer your questions and offer guidance on documentation practices during this outbreak. Support Hours: Mon – Fri 7:30AM – 6pm EST. Call 800-889-7627 x2 or Email:

Community Resources

Posted May 15, 2020

CDC School Re-Opening Decision Tool

A decision guide published by the CDC to help K-12 schools assess their readiness to re-open as well as processes/systems to have in place once they have re-opened. Learn More

Posted May 3, 2020

NASN Petition To Fund 10,000 Nurses

Sign the petition by May 11, 2020 to fund 10,000 School Nurses for return to school. Sign Now

Posted May 2, 2020

NYC Seeing New Symptoms/Illness in Children Related to COVID-19

NYC pediatricians and hospitals are reporting new illnesses in children and are alerting parents to watch for new symptoms. Read More

Posted April 20, 2020

CDC Resources For Schools And Child Care Programs

Information and resources covering ongoing mitigation guidance and prevention and support. Read More

Posted April 9, 2020

9 Tips for Serving Meals to Students During School Closures

A list of serving tips compiled by “District Administration” for school nutrition departments to ensure health and safety of students and staff. Read More

Posted April 6, 2020

Preparing for widespread illness in your school community

A legal guide for school leaders to reference while navigating outbreak and illness in K-12 schools. Read More

Posted March 30, 2020

FERPA & Virtual Learning During COVID-19

A USDE presentation that presents 10 potential scenarios that may occur during the COVID-19 crisis and how FERPA applies. Read More

Posted March 24, 2020

Healthy Green Schools & Colleges - COVID-19 Webinar recording

A one-hour webinar recording where cleaning and building operations leader share their experiences dealing with the COVID-19 emergency. The speakers also took 30 minutes of questions from the listeners. Watch Now

Posted March 24, 2020

School Medicaid News

The most current stories and article affecting school medicaid from around the country. Read More

Posted March 16, 2020

NASN Coronavirus Disease Resources

Talking points for proactive steps school nurses can take to decrease fears and promote prevention plus other resources. Read More

Posted March 2020

FERPA and COVID-19 - FAQs from the USDE

A questions/answers document discussing situations related to data sharing / disclosure during the COVID-19 crisis and the application of FERPA protections and requirements. Read More

Are you ready for your own demonstration of SNAP Health Center?

Let one of our specialists take you on a tour.  See how SNAP can improve your life.

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