Nov. 11, 2022

Full time

Amherst, NH

When filled

Instructional Designer and Trainer

Position Description

PSNI is currently seeking applications for the position of full-time Instructional Designer and Trainer to join our customer support team at our fast-paced office in Amherst, NH. Candidates should have a strong background in curriculum development and delivery in virtual and in person settings and be exceptionally detail and oriented.  This multi-faceted position is responsible for collaborating with our training team to design, develop and deliver  in-person and virtual live trainings to our customers and internal staff on a cyclical basis as well as providing customer support and onboarding management support via phone, email, chat, virtual connections.


  • Collaboratively research, create, and deploy technical training in the use of our software to clients and employees
  • Lead existing projects related to training paths and needs assessments with our clients and employees; preparing reports to identify gaps, as well as recommend solutions
  • Create, maintain and update materials (on-demand video library, course outlines, background material, instructional modules, and training aids) based on our current & evolving technologies utilizing a variety of media including but not limited to power point presentations, pdfs, and prerecorded material
  • Utilize Learning Management Software (LMS) to document, track, report, automate educational courses, and manage training materials
  • Deliver virtual and onsite classroom training while periodically recording webinars for electronic delivery
  • Domestic travel is required to client sites as needed throughout the year to deliver training (approximately 25 times a year) with heaviest travel June through September
  • Serve as an internal consultant to assist managers in meeting associate development training needs and performance objectives
  • Facilitate and manage the implementation of new client accounts and projects for existing clients
  • Providing customer support involving diagnosing, clarifying and resolving support requests


  • Exemplary written and verbal communication skills and a positive demeanor are essential
  • Proficient time management, possessing the ability to manage multiple projects, responsibilities and competing priorities in a fast-paced environment
  • Highly articulate, detail-oriented, yet able to simplify complex concepts into non-technical terms for greater understanding
  • Knowledge of the activities associated with the design, delivery and evaluation of effective software training programs
  • Ability to work independently with strong organization skills, discipline, and persistence
  • Familiar with client, network, hosted, and Internet related applications such as E-Mail, FTP and Web Browsers


The ideal candidate must be trustworthy and have strong communication skills. As this is a client-centered area of activity, he/she must have strong customer, interpersonal and communications skills as well as a good sense of organization.

  • Exceptional organizational skills and attention to detail
  • Strong writing, communication and interpersonal skills
  • Highly proficient in use of technology including Microsoft programs in a Windows based environment
  • Candidate must pass a NH criminal background check


  • Associates or Bachelor degree, certificate or credential in field associated with Adult Education
  • Instructional design and delivery
  • Software training a plus
  • Use of Learning Management Systems
  • Video development and editing
  • Nursing or Health informatics education and experience preferable


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